Hello,
Not sure if there a more appropriate spot for this post but I wanted to share my positive experience with Uptone's service.
I recently had a lightning strike on my home that took out several appliances. Afterwards, I settled in for a little listening session as I thought about how to replace the dishwasher and washing machine when I discovered my JS-2 had at least an exploded transistor and whatever else.
I spoke with Alex and told me to send the unit in if it wasn't extensive, it could be repaired. He replaced the transistor and performed the burn in and returned for only the shipping. Fortunately, it wasn't worse.
Alex made the whole process smooth and quick. Now that's support you don't see much anymore. Thanks Uptone!
...now, can I send you my dishwasher? Lol. Thanks.
