Popular Post pickinjim Posted March 12, 2023 Popular Post Share Posted March 12, 2023 Hello, Not sure if there a more appropriate spot for this post but I wanted to share my positive experience with Uptone's service. I recently had a lightning strike on my home that took out several appliances. Afterwards, I settled in for a little listening session as I thought about how to replace the dishwasher and washing machine when I discovered my JS-2 had at least an exploded transistor and whatever else. I spoke with Alex and told me to send the unit in if it wasn't extensive, it could be repaired. He replaced the transistor and performed the burn in and returned for only the shipping. Fortunately, it wasn't worse. Alex made the whole process smooth and quick. Now that's support you don't see much anymore. Thanks Uptone! ...now, can I send you my dishwasher? Lol. Thanks. Superdad, MarkusBarkus, The Computer Audiophile and 1 other 2 1 1 Link to comment
Popular Post audiobomber Posted March 12, 2023 Popular Post Share Posted March 12, 2023 Good on Uptone, but you should have a whole house surge protector. Contrary to the common saying, lightning does strike twice. The Computer Audiophile and Speedskater 2 Main System: QNAP TS-451+ > Silent Angel Bonn N8 > Sonore opticalModule Deluxe v2 > Corning SMF with Finisar FTLF1318P3BTL SFPs > Uptone EtherREGEN > exaSound PlayPoint and e32 Mk-II DAC > Meitner MTR-101 Plus monoblocks > Bamberg S5-MTM sealed standmount speakers. Crown XLi 1500 powering AV123 Rocket UFW10 stereo subwoofers. Upgraded power on all switches, renderer and DAC. Furutech and Audio Sensibility ethernet cables, Cardas Neutral Ref analogue cables. iFi Audio AC iPurifer, iFi Supanova, Furman PF-15i & PST-8, power conditioners. Link to comment
Speedskater Posted March 14, 2023 Share Posted March 14, 2023 Yep, a whole house surge protector is a great plan. Link to comment
pickinjim Posted March 15, 2023 Author Share Posted March 15, 2023 For a direct lightning strike, this offers little protection. You need something that gets the charge to ground. They make these for industry but are prohibitively expensive for home applications. Link to comment
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